Hours of Operation: Monday – Friday, 8:00am – 5:00pm
Midco’s Observed Holidays:
New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day.
If the holiday falls on a Saturday, the holiday will be observed on Friday. If it falls on Sunday, the holiday will be observed on Monday.
Escalation Process
1st Level
Residential/Business: Email: telecom.services@midco.com
24 Hour Response Time
2nd Level
Residential/Business:
Emily Arnoldy
Ph: 605-274-3649
emily.arnoldy@midco.com
2 Hour Response Time
Midco Porting Gateway Contact Personnel
Emily Arnoldy, Telecom Services Manager
Phone: 605-274-3649
emily.arnoldy@midco.com
Andrea Livingston, Regulatory Analytics Reporting Manager
Phone: 605-274-3648
andrea.livingston@midco.com
Kristi Putnam, Billing Department
Address: 3901 N Louise Ave, Sioux Falls, SD 57107
Phone: 605-357-5482
kristi.putnam@midco.com