Hours of Operation: Monday – Friday, 8:00am – 5:00pm

Midco’s Observed Holidays:

New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day.

Escalation Process

1st Level

Residential/Business: Email: telecom.services@midco.com

24 Hour Response Time

2nd Level

Residential/Business:
Emily Arnoldy
Ph: 605-274-3649
emily.arnoldy@midco.com

2 Hour Response Time

Midco Porting Gateway Contact Personnel
Emily Arnoldy, Telecom Services Manager
Phone: 605-274-3649
emily.arnoldy@midco.com
Andrea Livingston, Regulatory Analytics Reporting Manager
Phone: 605-274-3648
andrea.livingston@midco.com
Kristi Putnam, Billing Department
Address: 3901 N Louise Ave, Sioux Falls, SD 57107
Phone: 605-357-5482
kristi.putnam@midco.com